Servicing process not only includes servicing for maintenance of the product but also monitoring that required services are delivered. Our maintenance process covers procedures to ensure timely and effective resolution of customer problems resulting in the use of implemented software. It includes:
Defining and reviewing service level agreements(ASC/AMC).
Call Logging - Post implementation service is provided channeled through a help desk. Desk staff, create a log of each call and ensure dispatch to the Project manager or centre head for reporting of defects and requests for change.
Training - Post implementation support also includes the training of new users or the retraining of
